COVID-19: Frequently Asked Questions & Answers

Are masks required?
The Governor of Oregon has issued a mandate that everyone, regardless of vaccination status, participating in indoor activities is to wear a mask. No exceptions have been granted with this new mandate. We ask that you, our customers, kindly comply with this government-issued mandate – a directive that, by law, we are required to adhere to within our stores. If you do not have a mask with you, please ask and we will provide one before you enter. If you are unable to wear a mask please have a friend or family member do your shopping while this mandate is in effect. Equally important, please respect our employees during this time and understand that we are operating under extra uncertainty and stress. Thank you for your support.

What about social distancing?
Please give other shoppers adequate space when you shop with us. Learn how to protect yourself and others here.

Are your dining areas open?
All of our store locations now offer indoor and outdoor seating without restrictions.

When is the best time to shop for those still considered high-risk?
We encourage our customers to allow high-risk customers to shop during Vulnerable Shoppers Hour on Tuesdays, Fridays and Sundays, from 7 am – 8 am. All other shoppers, please help us protect our most vulnerable by allowing them to shop during this time.

Can I bring my own bags?
Yes. We’re happy to bag your groceries in customer-provided bags. We do ask that you use clean, dedicated grocery bags that are washed regularly. You can also purchase paper sacks or reusable bags at checkout.

Can I bring my own cup to be filled at the Barista counter?
We are serving made-to-order drinks in to-go cups only; customer-provided cups cannot be used at this time.

Are your fill stations open?
Our Beer & Wine Shop Fill Stations are open. Customers who visit our Belmont, Bend, Cedar Mill and Medford Markets can choose from up to 12 taps featuring limited-release craft beers and ciders by the glass or have Crowlers or Growlers filled. While we will be doing pours and beers on tap, our bars are currently closed and customers are asked to drink their beer or wine in our other seating areas, designated for in-store dining.

Are your salad, olive, wok or hot bars open?
We are currently offering salads to go for your convenience. Our self-serve gourmet olive bars are now open at five locations: Cedar Mill, Belmont, Corvallis, Bend and Willamette in Eugene; other locations are offering olives packaged to go. You can also enjoy a wide variety of entrées, sides, soups, deli meats and cheeses. Hot to-go items are available, as well, including breakfast items, burgers, sandwiches, burritos and pizzas (where pizzas are offered). Kitchens with woks are currently offering pre-selected options.

Are you offering self-serve Bakery items?
Yes. Our self-serve Bakery cases are open; gloves are provided and required for self-service. We are also accepting custom orders, which normally require 48-72 hours notice, depending on the order.

Are bulk items available?
Yes. We simply ask that customers be mindful when using this self-serve option. We are providing gloves and ask that all customers use them when selecting their bulk items. This includes bulk, self-serve coffee beans.

Are you hiring right now?
We have open positions at several of our Markets, and we’re always seeking new talent. Please visit our careers page to learn about current job openings and to apply.

What are you doing to ensure cleanliness and safety?
Our Response Management Team meets regularly to ensure the highest level of safety. We are staying in touch with the Oregon Health Authority, Oregon Occupational Safety and Health (OSHA) and industry partners to ensure we have the latest information to help us make the best decisions. Here are some of the many steps we’re taking:

  • Clear shields remain at checkout to create a barrier between customers and cashiers to help promote a safe and enjoyable shopping experience.
  • Hand sanitizer and wipes are available for customer use.
  • Cart washing occurs multiple times a day. The product we’re using for cart cleaning is a mild disinfectant with a neutral pH, made in the Pacific Northwest and approved by the CDC for combating COVID-19.